Case Study
John Keells Revs -Up Supplier Collaboration & Efficiency
The Results
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faster supplier onboarding
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faster supplier onboarding
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of invoice processing automated
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reduction in rebate management
The Client
Keells, a subsidiary of John Keells Holdings, is a leading supermarket chain in Sri Lanka renowned for its commitment to offering fresh, high-quality products and exceptional value to its customers. With over 123 outlets and a robust online delivery service, Keells serves a vast clientele daily, relying on a network of more than 700 suppliers to meet consumer demand.
The Challenge
Despite its success, Keells faced several challenges in supplier management, hindering its growth potential.
- Manual and error-prone supplier onboarding and product information management, leading to delays.
- Frustration among large suppliers due to the management of a high volume of purchase order modifications.
- Inefficient resolution of invoice and delivery disputes, resulting in delayed payments and strained supplier relationships.
- Rebate calculations was a time consuming affair often requiring extensive data manipulation
- Lack of data visibility for Keells and its suppliers, hampering timely insights on sales, inventory, and category performance.
The Solution
1 The ROI of Algorithmic Merchandising
As a result of the above, the client achieved significant improvement in its profit margins and was able to optimize its pricing and promotions processes. Revenue leakage was plugged by $5 million with zero instances of accidental double IRs. The client reduced their lead time for instant rebate implementation from 7 days to 4 hours. The client also reduced the planning efforts of category managers, allowing them to focus equally on all categories. The added capability of scenario simulation helped the client bring agility into planning and avoid the disconnect between supply chain and promotions.
2 Algonomy’s Solution Fosters True Supplier Collaboration
Keells adopted Algonomy’s Supplier Collaboration Platform, a comprehensive web-based solution designed to enhance collaboration between suppliers and retailers. This platform automated and streamlined supplier processes, facilitating seamless data and insights sharing.
Under the Keells Advance Network Exchange (KANE) initiative, the platform facilitated various critical functions, including:
| Rapid Supplier Onboarding |
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| Digital Catalog Management |
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| EDI-Integration with Suppliers |
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| Automated Invoice Reconciliation |
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| Collaborative Rebate Management |
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| Demand and Insights Sharing |
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“Back in the day, our vendor onboarding was all hands-on and error- prone. But with the new KANE system in play, we’ve amped up our onboarding speed by a whopping 92%, kicked errors to the curb, and witnessed a game-changing boost in efficiency and clarity. It’s like a breath of fresh air for our organization-total game-changer.”
“The transition to the KANE system has revolutionized our invoice processing. With a streamlined 3-way matching process, our workflow is now more efficient and error-free. The KANE system’s seamless integration has significantly reduced manual efforts, allowing us to process payments faster and with greater accuracy. It has truly transformed our invoicing experience, making it smoother and more effective for both our team and suppliers.”
“Since implementing the KANE portal, our supplier collaboration has significantly improved. Data accessibility for our suppliers has increased, providing them with valuable insights they previously didn’t have access to. This has streamlined the process of sharing forecasts and receiving supplier confirmations, resulting in significant time savings and enhancing our relationships with suppliers. KANE has proven to be an invaluable tool in our ongoing efforts to optimize supply chain management efficiency.”
“Before, our team spent valuable time manually downloading purchase orders and goods received notes from Keells’ system, then tediously uploading them onto ERP. Now, thanks to seamless EDI integration, the process is automated. As soon as the retailer’s category manager generates a PO & GRN, it’s effortlessly and instantly reflected in our ERP, significantly reducing manual effort and streamlining operations.”
“Getting HOD approval for vendor registration used to be a manual marathon. Now, it’s a breeze-we update the system post-approval, and the category manager is automatically in the loop. This streamlined process has supercharged our workflow, ensuring 100% accuracy in master data management. It’s not just simplified; it’s a significant boost for our operations.”
“Our rebate management process has been transformed with the introduction of the KANE portal. We now receive data directly from category managers, collaborate on updates, and generate reports effortlessly. By automating calculations and streamlining workflows, we’ve increased accuracy and efficiency, allowing us to focus on strategic initiatives.”
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