Skip to main content
Personalization & Orchestration

Scale personal experiences that convert by unlocking intelligence in every journey

Personalized experiences that feel
one-to-one, at enterprise scale

Connected data makes activation fast, channels work together, and experiences stay personal so opportunities land in time. ADA unifies customer data with AI-powered predictive intelligence, then orchestrates journeys across web, app, and messaging to lift conversion, retention, and ROI. 

Our Solutions

Customer Data Platform

Strategy, build, and value extraction for your CDP, whether a packaged Retail CDP or a composable architecture on the data cloud you already own, with no new silo and no lock-in. 

  

0 %
Profile unification rate
$ 0 M
Sales generated from intent targeting

Customer Intelligence

Turn unified data into decisions with predictive models, real-time audiences, and enrichment, powering segmentation, propensity, churn signals, and next-best actions. 

0 %
cross-sell conversion lift
0 x
campaign productivity improvement

Omnichannel Marketing

Marketing that runs on live customer intelligence, with open-time content, autonomous campaigns, and value-based media, run by the team that keeps it producing. 

0 %
Lower cost per acquisition
0 %
First login increase

Digital Experience Personalisation

Personalise search, recommendations, content, and conversation on one AI engine and one customer profile, so every experience is consistent, on-brand, and built to convert across web and app. 

0 %
Conversion rate uplift
0 %
Revenue per visit increase

Conversational AI

AI agents for marketing, sales, and service that understand customer intent, access your knowledge, and resolve issues instantly, turning every interaction into a growth opportunity. 

0 %
query resolution rate
RM 0
financing secured in 3 weeks

Our Products

Retail CDP

Real-time customer data platform with identity resolution, 150+ retail-ready predictive models, and governed activation, available packaged or composable on your own cloud.

Audience Manager

Real-time segmentation and AI-scored audience engine with governed syndication to every owned and paid channel.

Recommend

The personalisation engine for product recommendations, content, and offers, with 150+ no-code strategies aware of margin, brand, and stock.

Find & Discover

Semantic, multi-modal search and personalised category pages that read intent and adapt to each user.

Active Content

Open-time content personalisation that assembles live price, stock, offers, and recommendations at the moment a message opens.

Business Messaging Platform

Official WhatsApp Business Solution Provider platform for enterprise messaging at scale, with broadcast, two-way conversation, and failover routing.

Retail CDP

Real-time customer data platform with identity resolution, 150+ retail-ready predictive models, and governed activation, available packaged or composable on your own cloud.

Audience Manager

Real-time segmentation and AI-scored audience engine with governed syndication to every owned and paid channel.

Recommend

The personalisation engine for product recommendations, content, and offers, with 150+ no-code strategies aware of margin, brand, and stock.

Find & Discover

Semantic, multi-modal search and personalised category pages that read intent and adapt to each user.

Active Content

Open-time content personalisation that assembles live price, stock, offers, and recommendations at the moment a message opens.

Business Messaging Platform

Official WhatsApp Business Solution Provider platform for enterprise messaging at scale, with broadcast, two-way conversation, and failover routing.

Our Services

Customer Data Platform

Customer Intelligence

Omnichannel Marketing

Digital Experience Personalisation

Conversational AI

Customer Data Platform

Strategy & Technology Selection

Use case definition, platform choice, and identity strategy, deciding between a packaged Retail CDP, a composable build on your cloud, or a hybrid.

Implementation & Build

Deployment, ingestion from every source, identity resolution, governance, segmentation, and activation connectors, built inside your environment.

Industry Accelerators

Pre-built retail, QSR, and financial services data models, use cases, and model libraries that shortcut the path from raw data to first value.

Ongoing Value Extraction

Continuous use case expansion, new activations, and model deployment that keeps the CDP earning quarter after quarter.

Customer Intelligence

Predictive Modelling & Analytics

Custom churn, propensity, lifetime value, and cross-sell models built on your data and activated into your channels, with transparent, auditable logic.

Audience Manager

Real-time, behavioural, and AI-scored segments streamed to every channel through governed syndication, with performance measured per segment.

Data Enrichment

Third-party demographic, location, socio-economic, telco, mobility, and behavioural signals appended to your profiles, with hygiene, householding, and suppression.

Persona Development

Data-driven personas built from behavioural, transactional, and predictive signals, giving teams a shared, actionable view of who they serve.

Omnichannel Marketing

Martech Implementation & Management

Platform selection, architecture, and integration, then campaign operations, journey orchestration, and continuous optimisation as a managed service.

Autonomous Marketing

Campaigns triggered automatically by real-time segments and behaviour signals, with governed syndication to paid and owned channels.

Active Content

Personalised content assembled at the moment of open, live price, stock, offers, and recommendations, across email, WhatsApp, RCS, and push.

Performance Marketing

Full-funnel media bought for the value of the customers it brings in, across Meta Advantage+ and Google Performance Max, tuned to customer lifetime value.

Digital Experience Personalisation

Experience Design & Strategy

Personalisation strategy, journey and placement design, KPI frameworks, and merchandising rule design, defining the optimal experience before building.

Experience Build & Modernisation

Platform implementation, catalogue and clickstream integration, and storefront build and modernisation, headless and composable.

AI Content Supply Chain

AI-powered content and creative production feeding personalised placements and campaigns at the velocity the engine can consume.

Conversational AI

Business Messaging Platform

Official WhatsApp Business Solution Provider platform for enterprise messaging at scale. Reliable delivery, compliance, broadcast campaigns, and failover routing.

AI Studio

AI agent configuration and management platform. Prompt management, vertical persona packs for Financial Services, Retail, Telco, and Healthcare, guardrails, and A/B testing.

RAG Knowledge Base

Retrieval Augmented Generation layer connecting AI agents to enterprise knowledge. Document ingestion, semantic search, and response grounding.

WhatsApp Voice

Voice calling within WhatsApp for hybrid experiences. Bridging chat and voice for complex advisory, high intent moments, and accessibility needs.

Conversation Analytics

Reporting and insights for continuous optimisation. Containment dashboards, intent heatmaps, sentiment tracking, and ROI measurement.

Trusted Technology Partnerships powering seamless intergration

Meta Messaging Ecosystem

WhatsApp Business orchestration with multi-channel readiness across WhatsApp, Instagram DM, and Facebook Business Messaging, designed for reliable delivery, governance, and analytics. 

0 +
Conversational clients
0 B+
Messages per month
0 +
Languages

Snowflake

We build vertical, outcome-led solutions on the Snowflake AI Data Cloud, combining AI-ready data foundations with accelerators that move teams from insight to activation fast. Recognised by Snowflake as Industry Solution Partner of the Year (SEA) in 2025, we are also bringing privacy-safe collaboration to market with Snowflake Data Clean Rooms. 

Databricks

We deliver enterprise-grade AI and analytics at scale on the Databricks Data Intelligence Platform, unifying data estates, building production-ready ML pipelines, and operationalising GenAI use cases from customer intelligence to demand forecasting, with pre-built accelerators that compress time to value. 

Treasure Data

We implement and operate enterprise CDP on Treasure Data, unifying customer data into real-time profiles and activating them across marketing, sales, and service. 

Salesforce

We integrate customer intelligence and predictive models into Salesforce Marketing Cloud and CRM, activating segments and scores directly into the journeys and sales workflows teams already run. 

Adobe

We connect personalisation and audience intelligence to Adobe Experience Cloud, including Journey Optimizer, so open-time content and governed segments reach Adobe-run channels. 

Customer Stories

See all customer stories
How OCBC Securities reduced acquisition costs by 61% with full-funnel AI optimization
Financial Services

How OCBC Securities reduced acquisition costs by 61% with full-funnel AI optimization

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
35% increase in repeat purchases
0 M
35% increase in repeat purchases
How Cycle & Carriage Achieved 3X Productivity and 50% Higher Engagement 
Malaysia Conversational AI

How Cycle & Carriage Achieved 3X Productivity and 50% Higher Engagement 

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
Sales Conversion Increase
0 x
Campaign Efficiency
How DBS Improved First Login by 84% with Compliant, Personalised Broadcasts 
Financial Services Singapore AI Experiences

How DBS Improved First Login by 84% with Compliant, Personalised Broadcasts 

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
First Login Increase
0 %
CAC Reduction
How MBSB Bank processed 75,000+ loan applications in one week
Financial Services Conversational AI

How MBSB Bank processed 75,000+ loan applications in one week

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
35% increase in repeat purchases
0 M
35% increase in repeat purchases
See all customer stories

FAQs

Straight answers about Personalisation & Orchestration

Do we need all three solutions?

No. Start where the constraint is (unified customer view, digital journeys, or conversational execution). They work together through shared signals and orchestration.

How is this different from a CDP/DXP/chatbot license?

ADA connects, governs, and activates your existing stack into measurable outcomes. Not just tool deployment. 

What is the fastest path to value?

Launch one high impact use case (acquisition efficiency, onboarding recovery, or servicing containment), instrument outcomes, then scale across journeys and channels.

We already have a CDP. Do we need Customer Intelligence?

If your CDP is working, great. We integrate with it. Customer Intelligence provides the data foundation and predictive models. If your CDP needs work, we fix the foundation first.

  

How is Conversational AI different from a chatbot?

Chatbots deflect. We resolve. Our AI agents use RAG to access real knowledge, AI Studio to maintain brand consistent personas, and intelligent escalation to know when humans are needed.

Explore more solutions

Discover how we can transform your experience into personalized journey that converts