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Know Your Customer

Streamlined KYC for modern engagement

Stop fraud at the front door, before bad actors become customers

0 %
Fraud reduction at onboarding
0 k+
Applications processed in a week
0 X
Efficiency improvement

How ADA eKYC Transforms Your Identity Verification

Telco-Led identity verification

Verify the person behind the phone, with signals fraudsters cannot fake

Real-time identity verification using carrier APIs and telco network signals. SIM swap detection, number tenure verification, and device-to-number matching confirm the real person behind the accountnot just a document

Direct carrier partnerships across SEA
Signals document OCR cannot detect

OTP Orchestration – ADA Verify

Every verification channel. One API. Intelligent routing.

Multi-channel OTP generation and verification across SMS, email, voice authentication, OTT channels such as WhatsApp, Telegram, Zalo and in-app flows. Intelligent routing picks the channel most likely to succeed, with automatic failover and cost optimisation

0 %
Delivery success rate
0 Bn+
Mobile authentications annually

WhatsApp-Based eKYC Journeys

Complete onboarding where your customers already are

Conversational KYC flows via WhatsAppcollecting information, verifying identity, and completing onboarding in a channel customers trust. Integrated with Conversational AI for guided experiences

0 %
Customer interactions moved to WhatsApp for a banking client

Built for your industry

Explore proven plays for your sector, built from real client problems, delivered with measurable outcomes

Financial Services

eKYC for Banking & Financial Services 

Compliant digital onboarding that catches fraud and keeps customers. 

Digital account opening, loan applications, and eKYC for regulated products — with telco-led verification, SIM swap detection, and carrier-grade identity signals that fraudsters cannot replicate. 

Key Use Cases: 

  • Digital account opening & eKYC 
  • Loan application verification 
  • Transaction authentication 
  • SIM swap & account takeover prevention 

RM722M – financing secured in 3 weeks 

75,000 – applications in week one 

Lending & Fintech

eKYC for Lending & Fintech 

Fraud prevention at origination — before bad loans happen. 

Credit applications, BNPL onboarding, and fraud prevention at origination — with real-time identity signals, device fingerprinting, and SIM swap detection that traditional document verification misses. 

Key Use Cases: 

  • Credit application verification 
  • BNPL onboarding 
  • Fraud prevention at loan origination 
  • Step-up verification for high-risk applications 

 40-70% — fraud reduction 

Real-time verification in under 3 seconds 

Digital Wallets & Payments

eKYC for Wallets & Payments 

Progressive eKYC that grows with transaction limits. 

Wallet registration, transaction verification, and compliance screening — with progressive eKYC flows that verify incrementally as customers increase usage and limits. 

Key Use Cases: 

  • Wallet registration & activation 
  • Transaction verification 
  • Progressive eKYC for limit increases 
  • Compliance screening 

Multichannel OTP

Progressive verification tiers 

How it works

Connect Multiple Authentication Channels

SMS, email, voice authentication, OTT channels such as WhatsApp, Telegram, Zalo and in-app – all orchestrated from one API with intelligent routing and automatic failover

Verify with Telco Intelligence

Real-time carrier signals confirm identity – SIM swap detection, number tenure, device matching, signals fraudsters cannot fake

Score Risk in Real-Time

Device, behavior, and network signals, aggregated into unified risk scores. Flag suspicious activity before fraud occurs

Complete Verification

Customer verified, compliance documented, fraud blocked. Full audit trail for regulatory requirements

Monitor & Optimise

Analytics show verification performance, fraud trends, and cost optimisation opportunities

Connect Multiple Authentication Channels

SMS, email, voice authentication, OTT channels such as WhatsApp, Telegram, Zalo and in-app – all orchestrated from one API with intelligent routing and automatic failover

Verify with Telco Intelligence

Real-time carrier signals confirm identity – SIM swap detection, number tenure, device matching, signals fraudsters cannot fake

Score Risk in Real-Time

Device, behavior, and network signals, aggregated into unified risk scores. Flag suspicious activity before fraud occurs

Complete Verification

Customer verified, compliance documented, fraud blocked. Full audit trail for regulatory requirements

Monitor & Optimise

Analytics show verification performance, fraud trends, and cost optimisation opportunities

Customer Stories

See all customer stories
How MBSB Bank processed 75,000+ loan applications in one week
Financial Services Conversational AI

How MBSB Bank processed 75,000+ loan applications in one week

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
35% increase in repeat purchases
0 M
35% increase in repeat purchases
How a Leading Credit Leasing Company Doubled Payment Collection Efficiency with WhatsApp
Financial Services Japan Conversational AI

How a Leading Credit Leasing Company Doubled Payment Collection Efficiency with WhatsApp

Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
See full story
0 %
Higher Engagement Rate
0 x
2X Collection Efficiency
See all customer stories

Verify Real People. Reduce Fraud. Stay Compliant.