Telecommunication
Transforming Telco Experiences with Data & AI
ADA helps telcos reduce churn, optimize customer value, and scale customer care with AI agents and unified data powering every interaction
ADA’s Impact on Telecommunication Businesses
Telcos need to reduce service costs, retain high-value customers, and unlock the value of their data. ADA combines unified customer intelligence, AI-powered conversational care, and governed data foundations to help you grow ARPU and reduce churn.
We specialise in customer-scale operations building AI-powered care, churn pre
building AI-powered care, churn prevention, and governed data foundations for subscriber-scale businesses
Technology partners:
- Meta (WhatsApp Business)
- Google Cloud
- AWS
- Snowflake
- Salesforce
Telecommunication Solutions
Conversational AI
AI agents for marketing, sales, and service that resolve subscriber needs instantly, automate care at scale, and escalate safely across channels.
Customer Intelligence
Churn prediction, customer value modelling, and propensity scoring at subscriber scale, with real-time micro-segments exported to every channel.
Omnichannel Marketing
CVM campaigns, churn intervention, and value-based acquisition triggered by real-time subscriber signals.
Customer Intelligence
Unified customer data foundation with predictive intelligence for complete customer view with regulatory traceability.
Data & AI Foundation
Migrate and unify subscriber, network, and billing data out of legacy BSS and OSS into modern platforms, enabling subscriber intelligence and activation.
Our Products
Conversational AI: BMP & AI Studio
Active Content
Conversational AI: BMP & AI Studio
Active Content
Customer Stories
How a Leading Indonesian Telco Modernized their Data Foundation Mid-cloud Migration
