Our Industries
Telecommunication
Transforming Telco Experiences with Data & AI
ADA helps telcos reduce churn, optimize customer value, and scale customer care with AI agents and unified data powering every interaction
Data With Media Title
ADA’s Impact on Telecommunication Businesses
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of queries resolved instantly through AI-powered support
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improvement in customer loyalty scores validated through enhanced CX
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of support resources freed up for strategic priorities
We specialise in customer-scale operations building AI-powered care, churn pre
customer-scale operations building AI-powered care, churn prevention, and data foundations for Telcos
Technology partners:
- Meta (WhatsApp Business)
- Google Cloud
- AWS
- Snowflake
- Salesforce
Telecommunication Solutions
Acquisition & Growth
An intelligence-led growth layer that makes acquisition, onboarding, and value expansion measurable and optimised for conversion and customer value.
Conversational AI
Compliant AI agents for marketing, sales, and service that guide decisions, resolve needs, and escalate safely across channels.
AI Experiences
A modern experience layer that makes FI journeys and channels personalised, measurable, and optimised for conversion.
Customer Intelligence
Unified customer data foundation with predictive intelligence for complete customer view with regulatory traceability.
Customer Data for AI
A unified, governed, AI-ready foundation for customer and transaction data, powering personalisation, analytics, and regulatory traceability.
Customer Stories
Indonesia
Unified Data Platform
How a Leading Indonesian Telco Modernized their Data Foundation Mid-cloud Migration
Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
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Connectors
Telecommunications
Singapore
Conversational AI
How Eight (Starhub) achieved customer loyalty at scale with ADA’s AI-powered support
Where every touchpoint earns trust, every interaction creates value, and every decision is powered by realtime insight.
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%
35% increase in repeat purchases
0
M
35% increase in repeat purchases
Insights Shaping the Future of Telecommunication Services
See how ADA Can Transform your business
Talk to ADA’s retail experts or book a tailored demo