Engineer ARPU Growth and Churn Reduction Through Conversational AI
Across APAC, telcos are redefining growth through digital engagement. As subscriber markets mature, differentiation comes from how effectively brands convert everyday interactions into revenue, loyalty, and lifetime value.
As ADA is Meta's largest telco Business Solution Provider (BSP) in APAC and part of a telecom group ourselves, our solution is grounded in real operator economics; powering acquisition, ARPU expansion, churn reduction, and digital sales across secure messaging and voice.
Trusted by leading brands:
How XL Smart drives 7M+ monthly commerce conversations via WhatsApp
XL Axiata, serving over 60 million customers across Indonesia, required a scalable solution to support mobile commerce transactions and customer service across its nationwide subscriber base.
By operationalizing WhatsApp as a mobile commerce channel, XL Smart enabled seamless product discovery, plan purchases, top-ups, and payment processing; all within a single conversational flow.
How M1 drove 55% of Samsung S25 pre-orders through WhatsApp
M1 recognized that traditional device launches; long queues, manual forms, fragmented service touchpoints were friction-heavy and conversion-limiting for the highly anticipated Samsung Galaxy S25 release.
Partnering with ADA, M1 transformed WhatsApp into a fully conversational pre-order destination. Customers could browse devices, select models, choose collection slots, and complete purchases entirely within one chat.
How We Deliver Impact
ADA’s Conversational AI solution unlocks new value within everyday subscriber interactions by transforming service moments into opportunities for acquisition, upsell, and retention.
Platform built for Subscriber Growth
Powers omnichannel acquisition, digital onboarding, ARPU upsell, churn reduction, and deep integrations into CVM, billing, and telco core systems.
AI Journeys for Customer Lifetime Value
Enables product discovery, personalized recommendations, plan comparison, guided onboarding, and automated support; all within a single conversational flow.
Carrier-Grade Messaging and Voice
Supports marketing, authentication (OTP), bill reminders, payments, KYC, utility notifications, and voice, securely and at scale.
The Next Era of Customer Engagement Begins Now
Conversational AI for your business?