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What is a CDP & How to Transform Your Business With It | ADA

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What is a CDP & How to Transform Your Business With It | ADA

In the digital age, understanding your audience isn’t just a competitive edge—it’s survival. Fragmented customer data is the silent killer of growth, turning what was once an advantage into an absolute necessity. The promise of personalised experiences, brand loyalty, and sustainable growth often crumbles under the weight of disconnected insights.

Enter the Customer Data Platform (CDP), a marketing tool like no other. It acts as the connective tissue for smarter, faster, customer-first decision-making. It’s how brands close the gap between data and action, and the key to unlocking the kind of marketing growth today’s world demands.

‍What is a CDP And How It Transforms Marketing

‍What is a CDP And How It Transforms Marketing

A Customer Data Platform (CDP) is a powerful solution designed to address one of the most urgent challenges in modern retail marketing: fragmented customer data. It collects, organises, and unifies data from various online and offline retail touchpoints into a single, centralised system that is easily accessible and usable.

This can include everything from in-store purchases and e-commerce behaviour to loyalty programme activity, mobile app usage, and social media engagement — all stitched together to create a single, complete view of each customer.

Unlike traditional systems such as Customer Relationship Management systems (CRMs) or Data Management Platforms (DMPs), a CDP is typically marketer-managed. That means it’s designed for retail marketing teams and not just data specialists. It can be used to activate insights in real time and deliver personalisation across every point of the customer journey.

Whether you’re a boutique retailer or a regional chain scaling across markets, a CDP helps unlock the power of your first-party data. It empowers retail marketers to understand buying patterns, segment audiences more effectively, and tailor promotions, offers, and messages to what customers actually want. From increasing loyalty to boosting store and online conversions, a CDP turns scattered data into cohesive, retail-ready intelligence.

So, how does CDP work?

A Customer Data Platform operates through several key components, each designed to help retailers better understand, segment, and engage their customers at scale.

1. Data Collection and Integration

At its core, a CDP gathers first-party data from a wide range of retail touchpoints — including in-store systems, e-commerce platforms, mobile apps, loyalty programmes, email campaigns, and customer service channels. This gives retailers a holistic view of how shoppers interact across both digital and physical environments.

  • Data Unification: Through identity resolution and data stitching, a CDP brings together disparate data points to create a persistent, unified profile for each customer. This means no more duplicate or conflicting records,  just a single source of truth.

  • Data Segmentation: With unified profiles in place, marketers can then build dynamic and highly targeted audience segments based on behavioural triggers, demographics, interests, or lifecycle stage. This level of detail allows businesses to deliver personalised experiences to large numbers of customers.
  • Analytics and Insights: CDPs come equipped with built-in analytics tools that include predictions, customer value forecasting, and engagement scoring. These insights are used to inform business and marketing strategies that are data-backed, offering peace of mind.

  • Activation: Arguably the most critical component, activation, refers to the CDP’s ability to push enriched customer data into marketing platforms such as ad networks and personalisation engines, to name a few. This enables timely and relevant messaging across channels.

Together, these components don’t just streamline retail operations, they unlock the ability to deliver highly targeted, meaningful, and measurable marketing experiences.

A CDP empowers retail brands to turn complex data into timely personalization, placing the customer at the heart of every promotion, campaign, and strategy.

What a 21% Conversion Lift Looks Like with a CDP

What a 21% Conversion Lift Looks Like with a CDP

While the advantages of a Customer Data Platform (CDP) are often discussed in broad terms, real impact is best demonstrated through outcomes. Lotte Rental’s experience with ADA’s Customer 360 Solution shows how CDP-powered insights can drive measurable business performance.

The Challenge

Lotte Rental, a subsidiary of one of South Korea’s largest conglomerates, faced a familiar challenge in that its sales consultants had limited access to prospect information.

Staff had to engage with potential customers based on little more than names and phone numbers, making it difficult to deliver tailored proposals or manage leads effectively. This meant engagement was inconsistent and conversion rates suffered.

The Solution

By implementing a customised Customer 360 Solution powered by CDP technology, ADA helped unify customer data from multiple sources into a single, centralised platform. This included detailed insights into customer preferences, historical behaviours, and key purchasing considerations.

Unlike others who focus solely on data migration, ADA offers an end-to-end solution – setting up your CDP, uncovering powerful ways to activate your customer data, and then analysing it to drive meaningful business growth. This holistic approach ensures every data point works harder for your brand, delivering measurable and impactful results.

The Results

Sales consultants were now equipped with actionable insights, enabling them to design more relevant conversation scenarios and deliver informed, personalised interactions.

A comprehensive training and integration plan ensured that teams were ready to use the new system from day one.

The ROI

Within just three months, the impact was clear:

  • 21% increase in conversion rates
  • Improved quality of customer engagement at the contact centre
  • Higher sales efficiency through more strategic conversations and smarter targeting

These results were driven by the CDP’s ability to deliver real-time, unified customer profiles, allowing Lotte Rental to shift from reactive selling to proactive, data-driven engagement.

This case illustrates not just the strategic benefits of a CDP, but the tangible, trackable return on investment it can deliver when paired with the right implementation approach.

CDP and the Future of Marketing

CDP and the Future of Marketing

A Customer Data Platform is no longer a “nice-to-have” but a strategic cornerstone in the evolving world of retail marketing. As retailers face growing pressure to deliver personalised, relevant and real-time experiences, a CDP serves as the critical enabler that transforms disconnected data into unified, customer-first strategies.

The role of the CDP is rapidly advancing beyond data unification. At ADA, we believe its true value lies in becoming the intelligent orchestration layer that drives the entire customer journey. This means shifting from simply understanding past behaviour to predicting future intent, anticipating needs and enabling more meaningful, timely engagement.

This evolution moves marketing from reactive personalization to proactive experience design — empowering retail brands to deliver seamless, intuitive and high-impact interactions at every touchpoint, whether online or in-store.

So, whether you’re just beginning your data transformation journey or looking to elevate your retail personalisation efforts, now is the time to act. ADA’s Customer 360 solution goes beyond a traditional CDP as a strategic system built to fuel long-term growth.

Contact us today to reimagine how your retail business connects, engages and grows with the power of unified customer intelligence.

‍What is a CDP And How It Transforms Marketing
Why Retailers Struggle Without a CDP And How to Fix It
What a 21% Conversion Lift Looks Like with a CDP
CDP and the Future of Marketing

Predictive Analysis 101: Smarter Forecasting, Faster Decisions

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Predictive Analysis 101: Smarter Forecasting, Faster Decisions

Ever feel like you are always on a reactive mode, never quite seizing ripe opportunities in your business? Perhaps you are drowning in unreliable data, operating blind and without any actionable insight.

But what if you could cut through all the fog, the noise and uncertainty? What if predictive data analytics could help you anticipate your customer needs, optimise your business operation, and actually outpace your competitors?

Well, the most powerful predictive analytics won’t just illuminate the path forward, they strategically constrain your future. Think beyond simple forecasting. Advanced predictive models don’t just tell you what might happen; they reveal the hidden boundaries of your possible futures based on current trajectories and constraints.

This guide serves as a practical resource to harness its capabilities. Be it a large corporation or small business start-up, predictive analytics help replace uncertainty with data-driven foresight. And, by effectively converting historical data into actionable insights, businesses can develop a powerful strategic asset for competitive advantage.

The promise of predictive analytics is clear, yet many businesses find the journey from raw data to actionable foresight challenging. True data transformation isn’t just about deploying a model; it requires a seamless, end-to-end data ecosystem that consistently delivers reliable, strategic insights, bridging the gap between possibility and tangible business value.

Let’s decode it together.

What is Predictive Analytics?

Predictive analytics is a branch of advanced analytics that uses historical data, statistical algorithms, and machine learning techniques to identify the likelihood of future outcomes. It moves beyond descriptive analytics (what happened) and diagnostic analytics (why it happened) to provide actionable forecasts about what will happen. However, effectively translating this capability into tangible business value requires more than just algorithms – it demands a deep understanding of data quality, model deployment, and strategic integration

For a business, this capability is transformative. It allows leaders to:

  • Anticipate Market Trends: Understand shifting customer demands and behaviors.
  • Mitigate Financial Risks: Identify the probability of events like loan defaults or fraudulent transactions.
  • Optimize Operations: Forecast inventory needs, plan for equipment maintenance, and allocate resources efficiently.

Here are some examples of Predictive Analytics Use Case and how leading sectors use it to their advantage:

  1. HR Departments: Used to predict employee flight risks by analyzing employee sentiment and performance data. This allows targeted retention efforts.
  2. Healthcare: Used in hospitals to predict outcomes from different patients. This could include, patient history or risk or patient readmission.
  3. Supply chain Leaders: Walmart for instance uses predictive analytics to forecast demand with uncanny accuracy. This helps them minimise stock outs and excess inventory.
  4. Finance Institutions: They rely on predictive models for real time fraud detection and precise credit scoring. This helps safeguard assets and optimise lending.
  5. Energy: The firms avert costly downtime through predictive maintenance. For instance, they can analyse sensor data to fix equipment before it fails.

How Predictive Analytics Work

Predictive analytics helps transform raw data into foresight. Here are steps on how it works:

1. Define the goal

Helps answer questions such as, ‘what specific future outcome do you want to predict?’ This could be customer churn, equipment failure or even a sales forecast. Begin with a specific, measurable goal. For example, “Reduce customer churn by 15%” or “Improve inventory forecasting accuracy by 30%.”

2. Aggregate and Prepare the Data

This is often the most critical and complex phase. It involves collecting relevant historical data from diverse sources (CRM, ERP, IoT sensors, web logs), followed by rigorous cleansing, transformation, and structuring into a usable format. Without a solid, clean data foundation, even the most advanced models will falter, making this a non-negotiable step for reliable predictions.

3. Develop and Train the Model

Here, you select and build the most appropriate statistical or machine learning model based on your defined goal, the nature of your data, and the type of outcome you aim to predict. This crucial choice lays the groundwork for all subsequent insights; a mismatch here can lead to misleading predictions or missed opportunities. Choosing the right “engine” for your insights is paramount for accurate, meaningful predictions.

Common model types include:

  • Classification Models: For categorising outcomes into distinct groups (e.g., identifying high-risk loan applicants or predicting customer churn).
  • Regression Models: For forecasting continuous numerical values (e.g., predicting future sales revenue or customer lifetime value).
  • Time Series Models: For sequential data collected over time, ideal for spotting trends, seasonality, and making future projections (e.g., website traffic, demand changes).
  • Clustering Algorithms: To discover hidden patterns by grouping similar data points without predefined labels, invaluable for customer segmentation or anomaly detection.

Once selected, the chosen model is then “fed” your prepared historical data. This training process allows the model to learn patterns and relationships from past outcomes, preparing it to make predictions on new, unseen data.

4. Validate and Test

This step involves rigorously testing its predictive power using new datasets it hasn’t seen before. Refinements are made as needed to ensure its reliability and practical utility before deployment.

5. Deploy and Predict

Once validated, the model is integrated into your existing business workflows. This is when it begins generating real-time predictions that can directly inform daily decision-making, moving your operations from reactive guesswork to proactive strategy.

6. Monitor and Refine

Continuously retrain your models with new data to maintain their accuracy, as performance can degrade as market conditions change. That’s because market conditions and customer behaviors evolve rapidly, it may cause inaccuracy if the models are regularly retrained with new data.

What Is the Difference Between Predictive Analytics and Prescriptive Analytics?

These two terms are often used interchangeably, thus causing confusion. However, both have distinct purposes. Think of one as the engine and the other the driver.

So, what is predictive analytics? It’s the (engine) that focuses on forecasting future possibilities. It identifies a future risk or opportunity, thus answering questions such as ‘what is likely to happen if this current trend happens? For example, it can predict which customers are at the highest risk of churning in the next quarter.

Prescriptive analytics (driver) on the other hand, goes an extra mile into recommending the best actions to take based on those predictions. For instance, ‘what should we do about it?’ Using the previous example, it might recommend a specific retention offer for each high-risk customer to maximise the chance they will stay.

Predictive analytics provides the essential foresight that makes effective prescriptive actions possible. We recognize that true strategic advantage comes from seamlessly connecting these two – providing not just ‘what will happen,’ but also ‘what to do about it,’ ensuring predictions drive concrete, measurable outcomes.

The Pitfall of Choosing the Wrong Model: When Analytics Go Astray

Even with pristine data and clear objectives, the journey to impactful predictive analytics can falter at a critical juncture: choosing the wrong model. This isn’t merely a technical misstep; it’s a strategic pitfall that can lead to misleading predictions, wasted resources, and a corrosive loss of trust in your data initiatives.

The vast landscape of predictive models—from regression to classification, time series to clustering—each serves a unique purpose. Applying the right “engine” to the right business challenge is paramount. A mismatch, however subtle, can send your analytics efforts veering off course.

Consider these common scenarios where a seemingly minor model misstep can have significant real-world consequences for businesses:

  • The Seasonal Sales Blind Spot: An ecommerce business uses a simple linear regression model for seasonal sales peaks, ignoring crucial holiday trends. This leads to overstocking during slow periods and frustrating stock outs during peak demand, directly harming profitability.
  • Misinterpreting Customer Behavior: A bank uses a basic regression model to predict loan default (a “yes/no” outcome), rather than a classification model. This produces ambiguous scores, leading to inconsistent loan approvals and a rapid erosion of trust in the data, causing staff to abandon the analytics initiative.
  • Suboptimal Operations: A manufacturing plant relies on a simplistic model for predictive maintenance, ignoring real-time sensor data needed for advanced time series analysis. This results in unexpected, costly equipment failures, production halts, and missed deadlines.

These scenarios underscore a critical truth: predictive analytics thrives not just on data, but on applying the right analytical lens for valuable foresight. A one-size-fits-all approach to modeling often leads to frustratingly misleading predictions, rather than the competitive edge you seek.

So, how do businesses consistently overcome these complex challenges to build genuinely reliable and impactful predictive capabilities?

From Pitfalls to Proficiency: Embracing Seamless Predictive Solutions

As we’ve explored, the journey to impactful predictive analytics is fraught with common pitfalls, particularly when a mismatched model leads to misleading predictions and operational setbacks. These are not merely technical glitches; they are symptoms of fragmented data strategies and a lack of integrated foresight. The true challenge isn’t just building a model, but ensuring it consistently delivers accurate, actionable insights directly into the hands of decision-makers.

This is precisely where the concept of seamless integration emerges as the ultimate differentiator – it’s the bridge from potential pitfalls to sustained competitive advantage. Seamless integration means more than just connecting systems; it signifies a holistic approach where:

  • Your Data Flows Intelligently: From disparate sources, data is expertly engineered, cleansed, and prepared, ensuring it’s always ready to fuel the right models.
  • Models Are Not Isolated Assets: The chosen predictive models (perfectly aligned with your goals, preventing the “wrong model” pitfall) are designed to fit directly into your operational workflows, making predictions an organic part of daily business.
  • Foresight Becomes Action: Predictions are not just numbers; they are delivered in real-time, within the tools and dashboards your teams already use, driving proactive decisions without manual intervention.
  • Continuous Value is Guaranteed: The entire pipeline – from data ingestion to model output – is monitored and optimised, ensuring accuracy doesn’t degrade over time, and adjustments are made proactively to maintain relevance.

At ADA, our thought leadership is rooted in this end-to-end philosophy of seamless integration. We understand that preventing the “wrong model” pitfall, avoiding suboptimal operations, and fostering trust in analytics demands a partner who can connect every dot in the data value chain.

Key Takeaways

  • Predictive analytics forecasts future probabilities using historical data and sophisticated models.
  • It fundamentally differs from prescriptive analytics, which recommends actions.
  • Core techniques include regression, classification, clustering, and machine learning.
  • Benefits span revenue growth, risk reduction, operational efficiency, and superior customer experiences.
  • Success requires clear use cases, quality data, the right tools, and expertise. Tools like ADA’s solutions make implementation smoother and more scalable.
  • Real-world applications prove its transformative power across industries.

Predictive Analytics FAQs for Business

  1. Do I need massive amounts of data for predictive analytics to work?
    Not necessarily. Quality comes first, more than sheer volume. Thus, start with relevant, clean data for your specific use case. A focused dataset can still yield powerful insights when paired with the right models and infrastructure.
  1. How accurate are predictive analytics models?
    Accuracy varies based on model choice, complexity of the problem and your data quality. No model is 100% perfect, but even a 70-80% accuracy could drive significant value over guesswork. At ADA, we help clients to select and validate the right model for your business objective.
  1. Is predictive analytics only useful for large corporations?
    Absolutely not! Cloud platforms and user-friendly tools make predictive analytics readily accessible to mid-sized businesses.
  1. How long does a predictive analytics implementation take?
    A simple project can yield results in weeks. Complex enterprise deployments take months.
  1. What internal skills are needed to run predictive analytics?
    While data scientists are ideal, business analysts with training and the right tools can handle many tasks. Partnering with experts bridges the gap with ease.

Conclusion

The ability to accurately forecast future outcomes is no longer a luxury, it is a core component of modern business strategy. Businesses that effectively harness predictive analytics are better positioned to navigate uncertainty, optimise performance, and create sustainable growth.

The defining challenge for most leaders is not whether to adopt these capabilities, but how to do so efficiently without a protracted implementation timeline. At ADA, we address this challenge with a true end-to-end solution.

Our expertise spans the entire data value chain: from unifying data collection and structuring data organisation, to delivering advanced data analytics and deploying predictive AI. This comprehensive capability is the foundation of our turnkey solutions, which deploy rapidly to deliver actionable insights from day one.

Contact us now to begin transforming your data into a strategic asset!

ADA and IPification Partner to Revolutionize Seamless Authentication for Digital Apps

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ADA and IPification Partner to Revolutionize Seamless Authentication for Digital Apps

ADA partners with Opptra to bring Hasbro and global brands into SEA’s ecommerce market, combining AI insights with regional expertise for scale. Learn more!

ADA and IPification Partner to Revolutionize Seamless Authentication for Digital Apps

Singapore, February 25, 2025 – ADA, a leader in data and AI-driven digital transformation and all-in-one authentication solutions, and IPification, a pioneer in seamless mobile authentication, have announced their strategic partnership to drive next-generation authentication solutions for enterprises and digital applications.

By leveraging carrier API-based authentication, ADA and IPification will enable businesses to enhance security, streamline user experiences, and reduce fraud, all without compromising user privacy or convenience.

As part of this partnership, ADA will serve as a strategic go-to-market partner for IPification, ensuring seamless enterprise adoption and integration of authentication solutions.

With a robust network across enterprises and mobile operators, ADA already provides a holistic approach to security, offering seamless carrier API-based authentication alongside multi-channel verification via SMS, WhatsApp, email, and other regional OTTs. This business and platform integration uniquely positions ADA to deliver a comprehensive authentication ecosystem that caters to the full spectrum of enterprise needs.

“ADA is committed to transforming digital experiences with the power of data, AI, and technology,” said Srinivas Gattamneni, CEO at ADA. “Our partnership with IPification marks a significant step in redefining authentication standards, enabling our partners to provide users with seamless, one-tap security that enhances both trust and engagement.”

IPification’s CEO Stefan Kostic added, “We are excited to collaborate with ADA, a company that shares our vision for frictionless security in the digital world. This partnership will empower enterprises with a best-in-class authentication solution that is both user-friendly and highly secure, eliminating the need for traditional passwords and one-time PINs.”

This joint business effort will drive enterprise adoption of carrier API-based authentication, ensuring organizations can meet the growing demand for secure and user-friendly authentication while maintaining compliance with evolving digital security standards.

For more information about this partnership, please visit adagobal.com and IPification.com.

End of the Release

About ADA
ADA is a leading provider of data and AI-driven solutions that transform businesses across digital, marketing, and commerce. With a strong presence in Asia and beyond, ADA empowers enterprises with advanced technology solutions to drive business growth, optimize customer experiences, and enhance digital transformation. For more information, visit www.adaglobal.com.

About IPification

IPification is building the backbone of mobile authentication of today and tomorrow. By verifying the phone number, SIM card, and device via IP address, IPification patented technology is enabling secure, passwordless, zero-tap compatible mobile user authentication, registration, transaction approval, and fraud prevention solutions for any mobile application. Readily available across numerous countries and regions, IPification is trusted by the leading telecom, technology, payment, and OTT companies. For more information, please visit www.ipification.com

Contact:

For more information, please get in touch with:

Klara Grintal

Head of Brand and Customer Experience, ADA

klara.grintal@adaglobal.com

Alexandra Kalinina

Media Inquiry, IPification

alexandra.kalinina@ipification.com

ADA Unveils 2024 Financials and Vision for Future Strategic Growth

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ADA Unveils 2024 Financials and Vision for Future Strategic Growth

ADA partners with Opptra to bring Hasbro and global brands into SEA’s ecommerce market, combining AI insights with regional expertise for scale. Learn more!

ADA Unveils 2024 Financials and Vision for Future Strategic Growth

ADA recently shared its ambitious value creation journey for 2025 at the Axiata Analyst & Investor Day in Kuala Lumpur. Presented by ADA’s CEO, Srinivas Gattamneni, the session outlined the company’s robust performance, strategic direction, and commitment to reshaping industries with Data and AI-powered solutions.

Key Highlights from the Presentation:

1. Strong Financial Performance:

  • Revenue Milestone: ADA achieved US$210 million in gross revenue for 2024.
  • Cash Reserves: With US$80 million in cash and zero debt, ADA is primed for further growth and strategic investments.

2. Transformative Business Model:
ADA continues to lead with its unique integration of Data, AI, Technology and Digital Operations across four core pillars:

  • Data & AI: Building enterprise-level Data solutions and AI capabilities to turn data into action
  • Ecommerce Enablement: Driving outcomes through AI-powered intelligent Commerce and seamless ecommerce operations and tools.
  • Digital Marketing: Enabling hyper-personalised, performance-driven campaigns and creative at scale.
  • Customer Engagement: Enhancing post-transaction customer experiences via conversational AI and omnichannel communication.

3. Expansion into Global Markets:
ADA is accelerating its global ambitions. With its shift to adaglobal.com, the company is entering the US market in early 2025 while building on its presence in the Middle East and other regions. This strategic shift underscores ADA’s evolution from a regional leader to a global partner for Data and AI solutions.

4. Innovative AI-Powered Solutions:
ADA has launched its AI CoPilot Suite, an enterprise-ready productivity and decision-making tool tailored for marketing and ecommerce professionals. This suite includes modules for:

  • Price optimisation
  • Promotion management
  • Demand forecasting
  • Supply chain and inventory management

5. Focused Investment Strategy:
ADA’s growth blueprint emphasises:

  • Establishing a data and AI moat for clients
  • Expanding its proprietary IP and AI-driventools to deliver scalable, integrated solutions
  • Deploying its cash reserves for targeted acquisitions to enhance AI and data capabilities

6. Clear Growth Trajectory:
With a proven track record of organic growth and profitability, ADA aims to double its EBITDA by leveraging its proprietary solutions, entering developed markets, and expanding its global footprint.

ADA’s CEO closed the session by reaffirming the company’s mission to empower businesses with actionable data, advanced AI, and cutting-edge technology. As ADA enters its next phase of growth, it remains committed to delivering measurable value for clients while scaling its impact across industries globally.

ADA acquires Customore, launching the most advanced Intelligent Commerce solution for CPG industry

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ADA acquires Customore, launching the most advanced Intelligent Commerce solution for CPG industry

ADA partners with Opptra to bring Hasbro and global brands into SEA’s ecommerce market, combining AI insights with regional expertise for scale. Learn more!

FOR IMMEDIATE RELEASE

ADA acquires Customore, launching the most advanced Intelligent Commerce solutionfor CPG industry

ADA strengthens its position as the leading Data and AI company and the largest integrated ecommerce player in the region with its industry-leading Intelligent Commerce solution that combines Customore’s data accelerators and ADA’s CoPilot for AI-driven predictive analytics to drive transformational growth in the Consumer Packaged Goods sector.

Singapore, 17 December 2024ADA, the leading Data and AI company and the largest integrated ecommerce provider in Asia, today announced the acquisition of Customore, a leading platform for ecommerce data consolidation. This strategic acquisition enables ADA to launch the CPG industry’s most comprehensive Intelligent Commerce solution, designed to accelerate ecommerce success through powerful data insights, AI-driven predictive analytics, and seamless ecommerce operations.

“We are excited to welcome Customore to ADA,” said Srinivas Gattamneni, CEO of ADA.“ This revolutionary platform helps businesses harness and unify data, make timely decisions, optimise performance across all stages of the customer journey, and scale digital commerce operations. With Intelligent Commerce, we are setting a new standard for customer-centric growth.”

ADA’s Intelligent Commerce suite is built on three powerful pillars:

1. Customore’s Data Layer – Customore builds advanced data connectors to extract and unify ecommerce data into a centralised versatile data layer, creating the foundation for brands to build data driven workflows and business cases.

2. ADA’s AI CoPilot – ADA’s proprietary AI CoPilot optimises ecommerce operations with predictive analytics, powering demand forecasting, pricing strategy, and inventory management. Supported by ADA’s expertise in data analytics and scalable cloud technology, it ensures operational efficiency and real-time insights for enhanced customer experiences.

3. Digital Operations Expertise – ADA’s digital operations team provides hands-on support for implementing and scaling end-to-end ecommerce solutions, empowering brands to create efficient customer experiences and drive sustainable growth.

“Our mission is to empower brands to lead in the digital commerce era,” said Sherry Tan, Chief of Ecommerce at ADA. “With ADA’s Intelligent Commerce, we enable better product decisions, more effective pricing strategies, optimised marketing efforts, enhanced promotions, and smarter investments in digital shelf management.”

David Nomber, CEO of Customore, added: “We are thrilled to join ADA and leverage its deep expertise, expansive reach, and resources to accelerate our growth and support ADA’s extensive client base.”

ADA’s Intelligent Commerce solution is already available to brands who can request demos via www.ada-asia.com.

-End of the Release-

About ADA

ADA leverages data, artificial intelligence, and technology to transform businesses across Asia. With a robust presence in 12 countries, ADA combines the best of AI and analytics to provide comprehensive digital solutions that drive business performance.

The company has a multifaceted, data-driven approach that encompasses:

·       Data Transformation Services

·       Commerce Transformation Solutions

·       Customer Engagement Solutions and Conversational AI

The company’s dual headquarters are in Singapore and Malaysia. Notably, ADA’s shareholders include industry giants like Softbank, Axiata, Mitsui, and Sumitomo Corporation.

For more information about ADA and its new Intelligent Commerce solution, please visit www.adaglobal.com or contact the ADA team.

Contact:

Klara Grintal

Head of Brand and Customer Experience

klara.grintal@ada-asia.com

Building a Data-Centric Culture: Embracing the Benefits of CDP Adoption

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White Paper

Building a Data-Centric Culture: Embracing the Benefits of CDP Adoption

Download our white paper to learn about common challenges, key considerations, benefits, real-world applications, and the complete roadmap for CDP adoption.

Building a Data-Centric Culture: Embracing the Benefits of CDP Adoption

Despite facing strong resistance to CDP adoption, many organisations are recognising that the benefits far outweigh the challenges.

With a CDP, businesses can break internal silos, gain a unified view of customers, improve customer experience, and more.

In this white paper, we dive deep into critical topics regarding CDP adoption, including:

  • Common CDP adoption challenges
  • Key considerations to determine if CDP is right for your organization
  • Benefits of a CDP
  • Real-world applications and impact
  • End-to-end implementation to maximize your CDP investment

Download Now

Lead the next era of data-driven AI


Maximising Profitable Growth through Conversion Rate Optimization: A Holistic Approach

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White Paper

Maximising Profitable Growth through Conversion Rate Optimization: A Holistic Approach

While organizations often focus on driving conversions and optimizing customer experience to fuel business growth, three critical areas are frequently overlooked.

Addressing these gaps can unlock new opportunities and drive sustainable development in today’s  dynamic market. In this white paper, we cover:

  • The basics of Conversion Rate Optimization (CRO)
  • 3 key factors impacting conversion
  • Proven strategies to maximize profitable growth
  • Ways AI drive conversion rate
  • Real-life success stories
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Lead the next era of data-driven AI


3 best-in-class Campaigns to Inspire Your Ecommerce Success

Digital Commerce
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3 best-in-class Campaigns to Inspire Your Ecommerce Success

In the ever-evolving digital landscape, ecommerce has emerged as a game-changing force, revolutionising how businesses operate. If you’re not fully optimising your ecommerce strategy, you could miss out on substantial revenue opportunities.

To thrive in the competitive ecommerce arena, a deep understanding of the consumer and their optimal purchasing journey is necessary. Our comprehensive white paper delves into highly successful campaigns that have significantly boosted our clients’ sales and marketing efforts.

Download our white paper to discover:

  • Three award-winning case studies showcasing transformative results across various industries
  • How we employed data gathering, Search Engine Marketing (SEM), Collaborative Performance Advertising Solutions (CPAS), and other approaches to optimise sales
  • Actionable insights to enhance your ecommerce strategy and achieve measurable growth

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Lead the next era of data-driven AI


Boosting Revenue Growth through Strategic device-based Ad Targeting

Personalization
White Paper

Boosting Revenue Growth through Strategic device-based Ad Targeting

In today’s rapidly evolving digital market, understanding and adapting to consumer behaviour is crucial. With the rise of device usage and mobile penetration, especially in the APAC region, businesses must harness these insights to stay competitive.

Our white paper serves as the ultimate guide to leveraging customer mobile data across various industries. Discover how device ownership reveal invaluable insights into consumer preferences, affluence, and behaviours. Learn how to utilise this data to refine your marketing efforts, tailor effective campaigns, and enhance product offerings.

This white paper covers:

  • The device ownership landscape and evolving consumer behaviour
  • Leveraging devices for personalized marketing
  • Developing a robust customer data strategy
  • Real-world success story and best practices

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Lead the next era of data-driven AI


A Glimpse into the Future: ADA in Bangladesh Showcases the Power of WhatsApp & Generative AI

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A Glimpse into the Future: ADA in Bangladesh Showcases the Power of WhatsApp & Generative AI

ADA hosted “WhatsApp, Generative AI & Beyond” in Dhaka, uniting marketing leaders from various industries to explore WhatsApp Business Messaging and Generative AI strategies.

Dhaka, Bangladesh – July 18, 2024 – ADA, a leader in digital and data-driven business transformation across Asia, hosted an event “WhatsApp, Generative AI & Beyond” in their office in Dhaka, Bangladesh. The event brought together marketing leaders in Bangladesh from FMCG, Finance, Retail, Real Estate and Automotive industries to explore the strategies and solutions for leveraging WhatsApp Business Messaging and the potential of Generative AI to revolutionise marketing campaigns.

The event featured a keynote address by Eshwaran Veerabahu, Business Messaging Senior Product Manager from ADA Asia. Eshwaran delved into the latest trends and strategies for leveraging WhatsApp Business Messaging to drive customer engagement, growth and ROAS. Attendees also gained insights into the potential of Generative AI and new-age chatbots to unlock dynamic possibilities for businesses. Participants also got a sneak peak into the CoPilot for Conversational AI that ADA launched earlier this year. Sanjini Munaweera, Regional Head, South Asia at ADA, welcomed the participants and shared her commitment of fostering knowledge-sharing and industry collaboration in the digital space.

Additionally, Reaz Uddin Khan, Head of Growth, ADA Bangladesh highlighted how WhatsApp can transform the sales funnel and customer experience for brands. Muhammad Muhtasim Jawad, Pre-Sales Solutions Lead, ADA, shared successful real case studies from across South Asia showcasing the power of WhatsApp Business Messaging.

ADA, a leading and trusted WhatsApp Business Solution Provider (BSP) in the Asia Pacific region, has recently soft-launched Generative AI in the Bangladeshi market. This event served as an interactive platform to build awareness and educate businesses on how they can leverage ADA’s end-to-end solution suite to transform their marketing efforts. Demonstrating their commitment to empowering businesses, Fatema Khanam, Sales & Partnership Manager, ADA Bangladesh has informed us that the data & AI company is set to host more interactive sessions following the success of this insightful event.

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About ADA

ADA offers a comprehensive suite of services that empower enterprises and brands to bolster digital marketing, sales transformation, and data transformation across Asia. The company has a multi-faceted, data-driven approach that encompasses:

Data Transformation Services: Drawing expertise from data analytics, data engineering, and Customer Data Platform (CDP) services, ADA helps brands make data-informed decisions, optimize data infrastructure, and manage customer data effectively for personalized and efficient marketing efforts.

Marketing Solutions: This entails performance marketing, enabling clients to efficiently target consumers on platforms like social media, native ads, display ads, and search marketing. Additionally, ADA offers creative solutions tailored to boost user engagement and conversion rates. The segment also involves marketing technology transformation, which includes consultation on the implementation of managed services. These services equip brands to deliver outstanding customer experiences using advanced technology platforms.

Ecommerce Solutions: ADA assists brands with comprehensive store management, ensuring smooth operations on various platforms such as marketplaces, social channels, third-party messaging channels, and proprietary websites.

Customer Engagement Solutions: Enterprises leverage these solutions to improve customer support. It facilitates real-time communication with consumers through channels like SMS, WhatsApp, and other popular messaging applications.

ADA maintains a robust presence in Asia with 12 offices spread across the region and employs approximately 1,400 professionals. The company’s dual headquarters are in Singapore and Malaysia. Notably, ADA’s shareholders include industry giants like Softbank, Axiata, Mitsui, and Sumitomo Corporation.

For more information about ADA, please visit www.adaglobal.com or contact the ADA team.

Contact:

Klara Grintal

Chief Marketing Officer

klara.grintal@adaglobal.com