Case Study
Multinational Conglomerate Drives Personalized Omnichannel
Product Used
ADA Global Personalization Suite:
The Results
0
%
lift in cross-brand communications
0
%
reduction in marketing investments
4-5
%
incremental revenue
0
%
reduction in churn
The Client
The client is a multinational conglomerate that operates across 40 countries, driving over 30 businesses and 300 brands. They are the master franchise for some of the leading international brands in retail, food & beverage, automotive, engineering, credit, etc.
The Challenge
The scale and complexity of business with multiple brands and multi-country operations meant managing customer data and creating a single source of truth was a challenge. As a result, marketing decisions were more gut-based and shallow analytics-driven. With ADA Global, they aimed to:
- Centralize their customer data and create Golden Customer Records to understand customer behavioral patterns, ensure better segmentation, and improve data analysis
- Remove the dependency of running SQL queries to draw basic insights and build models
- Delivered personalized, contextual messages through SMS, email, app push notifications, and other channels to improve conversion rates and lifetime value of customers
Unify Your Customer Data to Drive Personalized Multichannel Marketing and Customer Engagement
Real-time Customer Profiles
Use ADA Global CDP to capture behavioral data in real-time for both known and anonymous customers. Create dynamic segments for activation at scale.
Predictive Customer Analytics
Leverage actionable algorithms to create granular micro-segments. Perform look-alike and propensity analyses to drive next-best actions, and measure response with campaign and journey analytics.
Omnichannel Marketing Campaigns
Leverage machine learning algorithms, advanced analytics, and micro-segmentation tools to automatically orchestrate, test, and optimize personalized campaigns across the entire customer journey.
Personalized Customer Engagement
Leverage data to send the right promotions and content to shoppers, at an individual level. Auto-optimize and eliminate tedious manual A/B tests.
Want to learn more about ADA Global’s Customer Data Management and Personalized Outbound Marketing capabilities?
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