Case Study
ADA elevates Boost’s brand growth with business & consumer insights
Segment
Financial Services
The Results
0
%
in new users
0
%
in re-engaging lapsed users
0
x
increase in weekly transactions
The Challenge
As the COVID-19 pandemic struck, eWallet adoption skyrocketed in Malaysia. With businesses shuttered and the government advocating for digital transactions, Boost found itself in a fiercely competitive landscape. To stay relevant, Boost embarked on a multifaceted mission:
- Engage and retain their existing user base
- Acquire new users
- Drive Gross Transaction Value (GTV)
- Facilitate the shift of MSMEs online
The Solution
1 Derive insights from XACT, ADA’s proprietary data DMP
We managed to identify specific B40 COVID-19 crisis personas and worked towards meeting their needs. These personas were: Adaptive Shoppers, The Bored Homebody, The Health Nut, and The WFH Professional.
2 Using GWI (Audience Insight Tools)
We found that endorsements by celebrities are 1.5 times more likely to persuade our users to use our brands. This insight was central to our idea of getting KOLs to promote the brand and engage with our users.
Explore More Resources on Commerce Personalization
Food & Beverage
US
Wine.com Drives AttributeBased Recommendations for Personalization
0
%
Reduction in out-of-stock across stores
0
%
increase in revenue
