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How ADA Built, Managed, and Enhanced D2C for leading Apparel Company across APAC

Case Study

How ADA Built, Managed, and Enhanced D2C for leading Apparel Company across APAC

Segment

Retail

The Results

30-40% YoY Growth | 159K Products Managed | 22K Items Sold Year 1 

0 K
product catalogue managed
0 K
items sold in Year 1
YoY GMV growth

The Challenge

The brand had no established online retail platform in SEA markets. They required single-phase rollout across diverse markets but lacked both the ecommerce team for operations and technical team for development. 

The Solution

ADA built and operates VANS’ entire D2C platform across Malaysia, Singapore, and Hong Kong from CX design and tech development to daily operations, delivering sustained growth and 100+ new features deployed. 

Table Of Contents
The Results
The Challenge
The Solution

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We delivered 74% ROI for a Global Pet Care Leader with AI-driven Bundling

Case Study

We delivered 74% ROI for a Global Pet Care Leader with AI-driven Bundling

Segment

Retail

The Results

The campaign didn’t just resonate, it converted, turning a regulatory challenge into a mobile marketing success.

Brand Interest & Awareness

  • 4.6× increase in branded search between October and December
  • Steady, month-on-month growth in web traffic and engagement

Performance & Acquisition

Through ongoing optimisation and AI-powered signal learning:

  • Conversions increased by 33%
  • CPA dropped by 89%
  • Direct traffic surged by 471%, reflecting stronger trust, recall, and word-of-mouth

Media & Strategy Impact

  • High-impact formats delivered scale across parents’ daily digital touchpoints
  • Parenting communities and KOL recommendations built credibility and mid-funnel momentum
  • Meta ASC became a standout innovation, outperforming manual campaigns and proving viability for financial services
  • Dual PMax streams delivered a 45% uplift, thanks to smarter segmentation of promotional vs. always-on periods
0 %
Project ROI
0 %
ROI Uplift on the budget spent for bundles

The Challenge

A top global pet care brand allowed each distributor to create their own product bundling schemes, leading to inconsistent offers, poor targeting, and low ROI from promotions. With no centralised view of order and product-level data, bundling strategies lacked insight into customer preferences and failed to maximise returns.

  • Fragmented bundling decisions by distributors
  • No consolidated order & product-level data
  • Lack of product affinity insights by country and segment
  • Bundles are often mismatched to actual customer buying patterns
  • Limited ability to track ROI on bundles

The Solution

  • We unified order and product-level data across markets via the ADA Data Accelerator Platform
  • Developed a product recommendation algorithm to identify high-performing bundle combinations
  • Standardised bundling strategy, limiting combinations to proven high-affinity flavours per country
  • Implemented ROI tracking dashboards to monitor bundling performance over time
  • Aligned distributors on data-backed bundling rules for consistent execution

The Execution

Our AI-powered platform transforms fragmented data into a cohesive, intelligent strategy, as demonstrated by our partnership with a leading pet care brand. Here is how our solution optimises product bundling to maximise ROI and align business operations.

1. Data Centralisation & Insights

The first step was to address the challenge of decentralised and fragmented data. Using the ADA Data Accelerator Platform, we unified all order and product-level data from various markets and distributors into a single source of truth. This critical process not only provided a consolidated view but also enabled us to move beyond gut-feel decisions. The platform’s AI capabilities then analysed this data to uncover hidden insights into product affinity and customer buying patterns by country and segment, revealing which combinations actually resonated with consumers.

2. Predictive Bundling Strategy

With a centralised view and deep insights, our solution developed a custom product recommendation algorithm. This algorithm identified the most high-performing bundle combinations, providing a data-backed blueprint for success. By standardising the bundling strategy, we were able to limit combinations to only those with proven high-affinity flavours per country. This eliminated mismatched bundles and ensured that every offer was tailored to actual customer preferences, directly addressing the core challenge of inconsistent promotions.

3. Performance Monitoring & Cross-Team Alignment

The final phase was to ensure the new strategy was both adopted and sustained. We implemented ROI tracking dashboards that provided a clear, real-time view of each bundle’s performance over time. This transparency enabled the brand to monitor its returns and make informed decisions. Crucially, we aligned all distributors on the new, data-backed bundling rules. This ensured consistent execution across all markets, transforming the brand’s promotional approach from a fragmented, low-ROI activity into a highly profitable and disciplined operation.

Table Of Contents
The Results
The Challenge
The Solution
The Execution

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We enabled Real-Time Dynamic Pricing to Deliver 183% ROI and 17% performance uplift for a global beauty brand

Case Study

We enabled Real-Time Dynamic Pricing to Deliver 183% ROI and 17% performance uplift for a global beauty brand

Segment

Retail

The Results

The campaign didn’t just resonate, it converted, turning a regulatory challenge into a mobile marketing success.

Brand Interest & Awareness

  • 4.6× increase in branded search between October and December
  • Steady, month-on-month growth in web traffic and engagement

Performance & Acquisition

Through ongoing optimisation and AI-powered signal learning:

  • Conversions increased by 33%
  • CPA dropped by 89%
  • Direct traffic surged by 471%, reflecting stronger trust, recall, and word-of-mouth

Media & Strategy Impact

  • High-impact formats delivered scale across parents’ daily digital touchpoints
  • Parenting communities and KOL recommendations built credibility and mid-funnel momentum
  • Meta ASC became a standout innovation, outperforming manual campaigns and proving viability for financial services
  • Dual PMax streams delivered a 45% uplift, thanks to smarter segmentation of promotional vs. always-on periods
0 x
increase in branded search between Oct u0026 December
0 %
increase in conversion
0 %
surge in direct traffic

The Challenge

A top global beauty brand generally generates millions of USD during peak campaign hours, but struggles to make pricing truly dynamic to boost its revenue further. They needed to process millions of data points every 15 minutes while facing platform restrictions that prevented automated price changes.

  • Millions of data points requiring near real-time processing
  • Key sales windows during campaign hours
  • Platform limitations are blocking automated price updates
  • Risk of lost revenue from static pricing during demand surges

The Solution

  • Deployed the ADA Data Accelerator Platform to enable live campaign performance tracking.
  • Developed SOP with multiple stakeholders to execute dynamic repricing on key SKUs.
  • Applied data science criteria to determine optimal pricing adjustments.
  • Integrated process into campaign operations for rapid action.

The Execution

Our platform helps brands go beyond static pricing by using real-time data to identify and capture new revenue opportunities, as demonstrated by our work with a top global beauty brand. Here’s how our solution enables a truly dynamic pricing strategy, even with complex platform restrictions.

1. Real-Time Data Activation

The first step was to address the challenge of processing millions of data points in near real-time. We deployed the ADA Data Accelerator Platform to track live campaign performance as it happened. This platform acted as a central hub, giving the brand a continuous, up-to-the-minute view of sales, demand, and other critical metrics during their peak campaign hours. This live data feed was crucial for moving away from a static pricing model and reacting instantly to market changes.

2. Data-Driven Strategy & Recommendations

With the live data flowing, our team applied a robust set of data science criteria to analyse performance and determine the optimal pricing adjustments. This removed guesswork from the process. By analysing demand surges and other key factors, our system provided data-backed recommendations on which SKUs should be repriced and by how much, ensuring every adjustment was designed to maximise revenue.

3. Operational Integration & Rapid Execution

The final and most critical step was overcoming the platform limitations that prevented automated updates. Instead of building a direct integration, we developed a standard operating procedure (SOP) with multiple stakeholders. We integrated the entire process from data analysis to recommended changes directly into the brand’s campaign operations. This streamlined workflow allowed key personnel to act on our insights quickly and manually execute the dynamic repricing on key SKUs.

Table Of Contents
The Results
The Challenge
The Solution
The Execution

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We standardized data and deployed AI forecasting to boost ROI by 136% and improve forecasting accuracy by 15% for a global grocer

Case Study

We standardized data and deployed AI forecasting to boost ROI by 136% and improve forecasting accuracy by 15% for a global grocer

Segment

Retail

The Results

0 %
Project ROI
0 %
Accuracy Uplift: Target and Forecast

The Challenge

A top global grocery retailer was struggling to accurately forecast sales, preventing them from setting realistic targets and fairly assessing team performance. Data was scattered across brands, channels, and countries, making it difficult to compare top-down vs bottom-up forecasts or track accuracy over time.

  • Fragmented data across multiple sources
  • No standardised forecasting framework
  • Inconsistent targets across teams and markets
  • Limited visibility into forecast accuracy
  • Difficulty aligning business planning with actual performance

The Solution

  • We unified all sales data across brands, channels, and countries via the ADA Data Accelerator Platform.
  • Built custom AI forecasting models (time series, organic growth, campaign uplift) to improve accuracy.
  • Delivered trackers and dashboards for teams to monitor forecasts and compare top-down vs bottom-up results in real time.
  • Embedded into workflows to ensure adoption and consistent performance tracking.

The Execution

Driving Smarter Decisions with Unified Data

Our AI-powered solution works by transforming fragmented data into actionable intelligence, enabling you to optimise your business operations and accelerate growth. This is achieved through a three-step process:

1. Unify & Consolidate Data

We begin by unifying and ingesting all data from across your business’s brands, channels, and countries into a single, comprehensive platform. This process consolidates scattered information, providing a unified view of your real-time performance. Our platform ensures that your key performance indicators (KPIs) and business objectives are adopted and clearly displayed, giving you a holistic and accurate overview.

2. Analyse & Predict

With your data unified, our powerful AI capabilities analyse historical information on product demand, seasonality, user behaviour, and market trends. This analysis uncovers patterns that may be invisible to the human eye, providing a deeper understanding of your business landscape. Based on these insights, our predictive module generates accurate demand signals and forecasting recommendations, giving you a clear look into future outcomes.

3. Act & Optimise

The predictive outcomes and real-time performance data enable you to compare top-down and bottom-up results instantly. This clarity allows you to monitor your business’s health and quickly accelerate your decision-making process. By providing a clear and accurate foundation for your strategy, our solution empowers you to pivot with confidence and maximize growth.

Table Of Contents
The Results
The Challenge
The Solution
The Execution

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How Pakuwon Group Modernised Mall Customer Engagement with WhatsApp Broadcast and OTP Solution

Case Study

How Pakuwon Group Modernised Mall Customer Engagement with WhatsApp Broadcast and OTP Solution

Segment

Retail

The Results

0 k+
Total customer interactions across all Pakuwon Group properties
0 k+
Average monthly conversations driving customer engagement
0 k+
Marketing and promotional broadcast engagements

The Challenge

In Indonesia’s vibrant retail landscape, where bustling malls serve as community hubs and shopping destinations, connecting with customers has evolved far beyond traditional advertising. Pakuwon Group, a pioneering leader in Indonesia’s real estate sector, recognised this shift early on. With major Jakarta malls under their portfolio, they understand that modern shoppers expect personalised, immediate communication that fits seamlessly into their daily digital habits.

This realisation led Pakuwon Group to reimagine their customer engagement strategy, transforming how they connect with over 65,000 customers through an innovative WhatsApp-powered approach that combines broadcast messaging with secure verification.

Pakuwon Group faced the modern retailer’s dilemma: how to maintain meaningful relationships with customers in an increasingly digital world whilst ensuring security and authenticity in every interaction.

Reaching shoppers beyond the mall floor: While Pakuwon Group’s malls attracted thousands of daily visitors, connecting with them outside their physical spaces proved challenging. Traditional promotional channels weren’t delivering the immediacy and convenience that today’s mall-goers expect, creating a gap between in-mall experiences and ongoing customer relationships.

Creating a community beyond retail transactions: Mall ownership presented unique opportunities for deeper customer relationships, but simply broadcasting promotional content wasn’t enough. Pakuwon Group needed to foster genuine conversations that extended their mall community into the digital realm, creating valuable touchpoints that customers would actively seek out.

Protecting the premium mall experience digitally: As a major mall operator, maintaining trust and security standards was crucial. The customer verification process needed enhancement to protect both shoppers and the business whilst preserving the seamless, premium experience that Pakuwon Group’s mall visitors expect from every interaction.

The Strategy

Working in partnership with ADA, Pakuwon Group developed a comprehensive WhatsApp communication strategy that transformed how they engage with their mall community. The solution seamlessly blends promotional broadcasting with secure customer verification, creating a trusted digital touchpoint that customers actively embrace.

Official Business Account with instant credibility: We have established Pakuwon Group’s verified WhatsApp Business account, complete with the coveted blue tick verification. This immediately built trust and recognition, allowing customers to engage confidently knowing they were communicating with the authentic Pakuwon Group brand.

Intelligent broadcast capabilities for targeted engagement: The platform enables sophisticated promotional messaging that goes beyond mass broadcasting. Customers receive personalized event notifications, exclusive offers, and relevant announcements based on their interests and shopping patterns, creating a curated experience that feels tailored rather than generic.

WhatsApp OTP integration for seamless security: Perhaps most innovatively, we integrated WhatsApp OTP (One-Time Password) functionality, allowing customers to receive secure verification messages through their preferred messaging platform. This familiar channel eliminated the friction often associated with verification processes while maintaining robust security standards.

The Execution

The implementation focused on three strategic pillars that work in harmony:

Verified Business Presence: Established the official WhatsApp Business account with blue tick verification, creating immediate trust and brand recognition among customers.

Targeted Broadcast Strategy: Implemented sophisticated promotional messaging capabilities that deliver personalized content about events, offers, and mall updates directly to customers’ WhatsApp conversations.

Deployed OTP in WhatsApp: Deployed WhatsApp OTP functionality for secure customer verification, transforming a traditionally cumbersome process into a seamless, familiar experience.

Table Of Contents
The Results
The Challenge
The Strategy
The Execution

“We feel delighted. The ADA team has consistently provided us with exceptional service and support. The employees are knowledgeable and always ready to share valuable insights, helping us navigate our campaigns with ease.

Working with ADA has truly enhanced our communication efforts, and we appreciate their dedication to our success.”

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13% GMV Growth & 20 Man-Hours Saved: A Data Transformation Case Study

Case Study

13% GMV Growth & 20 Man-Hours Saved: A Data Transformation Case Study

Segment

Retail

The Results

Significant GMV Growth
By providing consolidated, actionable data insights, we empowered Clothing Brand A to leverage previously u0022lostu0022 time and information effectively, resulting in a remarkable 13.6% increase in Gross Merchandise Value (GMV)
Proactive Sales Maximisation with AI
Our proprietary AI Signals instantly analyse, performance trends, enabling the brand to identify best-selling products and market opportunities. This intelligence provides AI-driven recommendations, allowing them to swiftly close sales gaps and maximise revenue.
Real-Time Risk Mitigation
Our platform offers real-time flagging of potential risks, allowing the brand to proactively mitigate issues before they impact performance. This ensures they remain on track with their goals and significantly reduces potential losses.
Enhanced Efficiency u0026 Faster Decision-Making
The automation of data consolidation eliminated up to 20 man-hours per week previously spent on manual spreadsheet compilation. This freed up valuable human resources, enabling respective business units to minimise their lead time in decision-making by up to 2 days , fostering a more agile and efficient operation.

The Challenge

Clothing Brand A, a multinational retailer operating across three countries and utilising four distinct sales channels (their brand .com and major marketplace platforms like Lazada, Shopee, and TikTok), faced significant hurdles in consolidating and generating timely business reports. Their existing manual process, requiring a full week to aggregate data from multiple sources, led to several critical issues:

  • Outdated Reports: Data became irrelevant by the time it was compiled.
  • Potential for Human Error: Manual data entry and consolidation introduced inaccuracies.
  • Missing Data Gaps: Incomplete information hindered a holistic view.
  • Delayed Reactions: Inability to react swiftly to rapidly changing purchasing behaviours, leading to lost sales opportunities.

The brand urgently sought a solution to centralise their fragmented data into a single source of truth, accessible in real-time to all stakeholders.

The Strategy

Our approach was systematic, focusing on understanding the client’s unique needs and delivering a tailored, intelligence-driven platform.

  1. Deep Dive: Understanding the process and pain-points
    We began with a comprehensive discovery phase, engaging directly with the client to understand their day-to-day data processes, the specific challenges they encountered when pulling reports from various platforms, and their key metrics. This crucial step allowed us to identify current reporting consolidation methods and pinpoint opportunities for automation.
  2. Seamless Integration: Consolidating Data Streams
    With a clear understanding of the pain points, our team proceeded to integrate all of Clothing Brand A’s diverse data sources directly into our intelligence platform. This process ingested fragmented data points, transforming them into an all-in-one, AI-powered dashboard.
  3. Strategic Alignment: Actionable Insights for Business Goals
    Beyond mere data consolidation, we aligned our efforts with Clothing Brand A’s specific business objectives and goals. This enabled us to create a “top-to-bottom” funnel view within our platform. Powered by our Intelligence Commerce capabilities, this allowed the business to seamlessly navigate from overall store performance down to granular individual product insights, providing clarity, speed, and accuracy in their decision-making.

Table Of Contents
The Results
The Challenge
The Strategy

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Cashing in on Bundles – How eCommerce Retailers Can Drive Revenue Growth with Strategic Product Bundles

Case Study

Cashing in on Bundles – How eCommerce Retailers Can Drive Revenue Growth with Strategic Product Bundles

Segment

Specialty – Health & Beauty
Specialty – Books & CDs
B2B – Office Supplies

Objective

Grow sales by increasing Items Per Order (IPO) and Average Order Value (AOV) with product bundles.

Product Used

Business Value Delivered

0 %
Click-Through Rate
0 %
Items per Thousand Views
0 %
Revenue per Thousand Views

The Overview

Product bundles may not be a novel concept, but they have evolved significantly over time and have proved to be versatile—finding applications across sectors such as fashion, bookstores, tech, beauty, travel, and many more. They present a strategic avenue to increase the number of items a customer adds to their cart, which translates to a higher order value.

When adopting product bundling on your product detail page (PDP), it’s imperative to carefully consider product selection for the bundle, the bundle’s composition, and the steps involved in the implementation process – each a vital contributor to the pursuit of elevated AOV.

  • Bundle Products: Essential questions include – Which products to bundle? Can the process be fully automated? Do they require compatibility checks? Does it require merchandising? What form of shopper affinity do you aim to drive?
  • Bundle Composition and Layout: How many products should the bundle include? Should the consumer have the option to customize the bundle? Should the bundle display separate groups with alternatives?
  • Implementation: Will your in-house developers or third-party integrators develop the bundles on the PDP? Either approach involves backend development to ensure product bundles can be added to the cart, along with front-end development for displaying the bundles in potentially editable, appealing formats.

With Ada Global Recommend™, it’s possible to create and manage comprehensive, effective, and personalized product bundles, simplifying the entire process and ensuring optimized results.

Advanced Algorithms for Product Bundling

Over the years, we have developed algorithms and functionalities that offer customers much more than the conventional ‘Frequently Bought Together’ bundling. Depending on specific business needs, there are several options to choose from for generating optimal product bundles.

Configurable Strategies

Ada Global’s Configurable Strategies allows non-technical users to design their algorithm or strategy by selecting from pre-built models and customization options. This flexibility ensures precise creation of product bundles. This functionality provides the ability to select the AI model to generate the bundle products, apply desired shopper affinity, and adhere to any additional merchandising requirements like restrictions, boosting, etc.

Advanced Merchandising

Ada Global’s Advanced Merchandising utilizes catalog product attributes, enabling merchants to design a personalized shopping experience with their desired level of control. It offers enhanced control over the bundling process for a more tailored outcome.

This includes determining the exact number of products from a certain category, 1WorldSync (formerly CNET) compatibility for the electronics vertical, custom compatibility mapping that enables clients to use their own compatibility mappings to pair compatible products, and creating bundle groups that allow the presentation of alternatives.

Data Science Workbench

Our platform also provides Data Science Workbench, a tool that allows for the creation of custom product recommendation strategies.

For instance, by using the tool, businesses can integrate any external data—such as proprietary complementary data e.g. “complete the look” information or data to rank recommendations on e.g. offline sales—with existing behavioral information and tailor their product bundles just the way they want, based on any shopper affinity.

Bundle Composition, Layout, and Implementation

Ada Global-powered bundles ensure the most relevant bundled products for the shopper by applying personalization. However, keeping the principle of ‘the client is king’ paramount, one can choose for the bundles to be “editable” by providing selected alternatives for groups of products.

Alternatively, consumers can be given the power to “build their own bundle” from the suggested products – the level of customization rests in your control.

Changes or additions to your PDP usually require significant development effort, resources, and time. With the addition of innovative functionalities like Ada Global’s Dynamic Experiences, this burden is lifted. Entire bundles can be designed, created, and added to your site directly from the Ada Global portal, reducing the operational demands on your team.

In summary, Ada Global’s multifaceted solution streamlines the process of creating and managing product bundles, ensuring relevant product recommendations, boosting customer engagement, and ultimately driving sales as the use cases below illustrate.

The Use Case

1 Use Case 1 – Small Change, BIG Impact

Our client, an established player in the bookstore vertical, had been utilizing a basic “Frequently Bought Together” bundle configuration based on a legacy “out of the box” algorithm. Looking to increase their Average Order Value (AOV), they turned their focus on enhancing their bundle setup.

Instead of immediately delving into the complexities of bundle composition and layout, which would necessitate changes in the implementation component, they decided to start out with refining the bundle algorithm.

A new configurable strategy was created focusing on an “Author” targeted algorithm, coupled with shopper affinity. The model chosen for this strategy was the Attribute Best Seller model, with the Author name selected as the attribute to seed off.

In addition, a dedicated affinity configuration was applied with weight given to the category and publisher attributes, ensuring that the bundle shows the most relevant books of the same author based on the shopper’s affinity with publishers and categories viewed and purchased in the past.

The impact of this minor tweak was instant and significant. As illustrated in the chart below, there was a noteworthy increase in their Key Performance Indicators (KPIs) for their bundle performance:

  1. Click-Through Rate (CTR) saw an impressive lift of 76%.
  2. Items per Thousand Views (IPVm) increased by 40%.
  3. Revenue per Thousand Views (RPVm) spiked by 16%.

This case demonstrates how adjusting one aspect of the bundling configuration, in this case refining the bundle algorithm, can significantly drive critical success metrics. Ada Global’s dynamic solutions provided the agility and responsiveness to achieve these outcomes.

2 Use Case 2 – The Power of Compatibility

In tech-related verticals, compatibility between the main product and accessory items is crucial. Our client from the office supplies vertical recognized this and utilized their external data to guarantee compatibility between printers and their associated ink and toners.

With the primary goal of increasing sales, they successfully implemented ‘automatic’ bundles on most categories using Ada Global’s out-of-the-box cross-sell and upsell algorithms. This meant simply utilizing strategies already enabled for their PDP and having Ada Global determine automatically which strategy to play where and when to obtain the best products to recommend in the bundles.

However, when it came to the Printer category, custom solutions were required in order to ensure only compatible cartridges were presented in the bundles.

Using Ada Global’s Data Science Workbench, the client could construct custom algorithms based on their external data. The data uploaded to Ada Global, consisting of lists of compatible product IDs, helped create cross-sell and upsell algorithms.

This approach guarantees that the suggested bundles for printers consist only of compatible ink and toner sets and, at the same time, allows presenting shoppers with bundles of ink cartridges of different colors or yield capacities.

Compared to the regular cross-sell recommendations on these Printer category pages, the results of the compatible bundles were astonishing:

  1. CTR is 200% higher on the bundles, more than doubling the regular cross-sell compatible recommendations.
  2. Items per Thousand Views (IPVm) from the bundles is 162% greater.
  3. Most impressively, Revenue per Thousand Views (RPVm) is 400% higher, quadrupling the revenue from bundles compared to the regular cross-sell compatible recommendations.

This case demonstrates the immense potential of Ada Global’s customizable solution when it comes to creating unique bundle strategies, by capitalizing on data and ensuring compatibility.

3 Use Case 3 – Effortless Bundle Implementation and Testing Through Ada Global Portal

Our customer in the health and beauty sector wished to implement product bundles but felt challenged due to resource constraints for backend and front-end development.

They required a solution that allowed them to:

  • Create bundles with the look and feel of their Product Description Pages (PDPs)
  • Restrict the bundle offerings to certain categories
  • Test bundle performance against a non-bundle PDP variant

Ada Global’s Dynamic Experiences functionality proved to be a game-changer. It helped the client set up bundles independently, fitting their unique requirements and constraints. For any additional technical skills, our consultants provided the necessary support for fine-tuning layouts or incorporating custom JavaScript, all done seamlessly via the portal.

The Multivariate Test (MVT) capability, intrinsic to Ada Global’s Dynamic Experiences, simplified the process of setting up a control experiment. The client easily configured a 50/50 test to compare the performance of bundle placements versus pages without bundles.

The metrics from their test surpassed expectations, with an impressive lift in Revenue per Visit (RPV) and Average Order Value (AOV) by 8.42% and 8.24% respectively, showcasing statistically significant results with 99% confidence levels.

The Conclusion

This use case underscores Ada Global’s ability to facilitate bundle implementations even when resource and development constraints exist. It stresses the flexibility and independence our portal provides, allowing clients to execute and test their unique merchandising strategies simply and confidently.

Lastly, it underscores the potential for impressive revenue growth and an increase in order averages with the implementation of thoughtful and well-executed bundling strategies, proving how Ada Global’s Recommend™ can enhance the client’s eCommerce ecosystem.

Table Of Contents
The Results
The Overview
Advanced Algorithms for Product Bundling
Bundle Composition, Layout, and Implementation
Use Cases
The Conclusion

“Our previous manual bundle solution was not scalable or sustainable long-term. Ada Global helped implement automated product bundles, leading to a jump from 4% to 80% product coverage, minimising internal maintenance effort and allowing a focus shift to optimisation. We’re really encouraged by the initial results and look forward to building on this together with Ada Global.”

Senior Manager of Conversion Rate Optimisation & Tooling

“The feature is easy to set up and it’s great that it can be tailored to what it is we require, especially when we only want it to show on specific categories!.”

Digital Merchandising Executive

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400+ retailers & brands across the world trust Ada Global to consistently deliver on their commerce KPIs

Looking to drive revenue growth with bundles? Let’s talk.

Leading online thrift store connects with shoppers individually

Case Study

Leading online thrift store connects with shoppers individually

Product Used

The Results

  • + 7.3 % Conversions
  • Improved Brand Perception
  • Engaged Shoppers

The Client

The retailer is the largest online  consignment and thrift store in the US, with the vision to help customers shop sustainably while saving money  on their favorite brands.

The Challenge

With over 2 million unique  SKUs to manage and promote, The retailer needed  to move beyond basic site search to enable truly  personalized results, making the experience individualized and  accurate. The retailer found that sessions that  include search convert 50% better than those that don’t,  however, the search terms are terse and do not provide  much insight into shopper intent. How do they then tailor  results?

Move from Segmentation to 1:1 Personalization at Every Customer Touchpoint

1 Complete, unified commerce personalization

Connect all digital path-to-purchase touchpoints — search, navigation, recommendations, and content — to deliver one personal experience that supports the complete customer journey.

2 Most comprehensive library of 150+ personalization strategies

Accelerate time to market with our strategy library that ranges from wisdom of the crowd and collaborative filtering approaches to deep learning visual discovery and NLP approaches.

3 Advanced merchandising

Cross-sell and upsell seamlessly by leveraging product attributes and compatibility data. Create automated recommendations and bundles that take the load off your merchandisers.

4 Algorithmic decisioning for every user with real-time context

Leverage AI to detect each shopper’s stage in the buying process, and combine it with their affinities to pick the best strategy that delivers the most relevant 1:1 experience while meeting your revenue or engagement goals.

Table Of Contents
The Results
The Client
The Challenge
Move from Segmentation to 1:1 Personalization at Every Customer Touchpoint

Unlike Amazon, we carry an inventory of one. So traditional personalization strategies — customer segments, popular items, and past purchases — don’t work for our business. We needed true individualization, and Ada Global was the answer.

Chief Technology Officer

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Top Brands Trust Ada Global

Looking to hyper-personalize your marketing? Let’s talk.

Middle Eastern Grocery Retailer Projects $60M Inventory Savings

Case Study

Middle Eastern Grocery Retailer Projects $60M Inventory Savings

Segment

Grocery

Challenge

Achieve inventory reduction by 20% while maintaining availability above 90%

Product Used

The Results

0 $
Reduction in inventory cost across 3 departments for the flagship store
0 M
$ Projected savings in inventory costs across 300+ stores
0 %
Reduction in and out stock instances with 90% shelf availability

The Client

Client is a major retailer based out of the Middle East. They are the pioneers in food wholesaling, grocery stores and malls. The company operates 300+ stores across multiple formats such as supermarkets and hypermarketsconvenience stores and wholesale outlets.

The client was looking for an enhanced demand forecasting and replenishment framework that could help them gauge accurate daily and monthly inventory requirements across stores. They set themselves a target of reducing inventory cost by 20% while not jeopardizing availability.

The client, already an existing user of traditional demand planning tools, strongly felt the need of a new replenishment framework that captures dynamic demand forces induced due to shifting consumer behavior and channel complexities while also cognizant of the as-is state and parameters of the supply chain. The client hoped that such a framework would help them cut down inventory cost without compromising on availability.

The Challenge

Achieve inventory reduction by 20% while maintaining availability above 90%

The Solution

1 Hyperlocal Replenishment with Order Right

ADA Global’s demand forecasting and replenishment solution, part of its larger merchandise AI suite of solutions for retail, was the perfect match for the client’s requirement. It uses unique and retail-native handcrafted algorithms to achieve a near-perfect match between demand and supply. Its plug and play ability allows retailers to quickly realize return on investment without having to spend organizational resources in setting up or compromising on key business metrics.

As a part of its larger engagement the client wanted to focus on optimizing inventory cost across 3 departments for its marquee store located in the heart of the city. These 3 departments were – grocery salt, confectionery, and personal care. The combined count of categories under these departments was 200+. The choice of the departments was based on the fact that these departments had witnessed the most increase in inventory cost over the past year.

ADA Global’s demand forecasting and replenishment solution (Order Right) was configured and ready to use within two weeks of data integration.

With the help of Order Right, the client was able to automate and optimize replenishment schedules for 200+ categories across the 3 departments on a single platform without having to use multiple tools, systems and back of the hand calculations. As a result, the client was able to reduce inventory levels by 21% and also witnessed a 9% reduction in out of stock instances.

Order Right’s retail-native demand forecasting technique uses an ensemble of algorithms (2000+ unique algorithms including machine learning and deep learning algorithms) to predict demand for products.

These algorithms account for not just internal factors such as historical sales, promotions and inventory levels but also exogenous factors such as weather, festivals and events that affect demand. The outcome therefore is a more dynamically linked demand forecasting than traditional demand planning tools.

This predicted demand for products in conjunction with supply chain parameters such as lead time, minimum order quantity, fulfillment rate, etc. and category factors such as expiration date and shelf life are then fed into a a unique replenishment optimization engine to generate optimized replenishment schedules.

Table Of Contents
The Results
The Client
The Challenge
The Solution

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0 %
Reduction in out-of-stock across stores
0 %
increase in revenue

400+ retailers & brands across the world trust ADA Global to consistently deliver on their commerce KPIs

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Multinational Conglomerate Drives Personalized Omnichannel

Case Study

Multinational Conglomerate Drives Personalized Omnichannel

Product Used

ADA Global Personalization Suite:

The Results

0 %
lift in cross-brand communications
0 %
reduction in marketing investments
4-5 %
incremental revenue
0 %
reduction in churn

The Client

The client is a multinational conglomerate that operates across 40 countries, driving over 30 businesses and 300 brands. They are the master franchise for some of the leading international brands in retail, food & beverage, automotive, engineering, credit, etc.

The Challenge

The scale and complexity of business with multiple brands and multi-country operations meant managing customer data and creating a single source of truth was a challenge. As a result, marketing decisions were more gut-based and shallow analytics-driven. With ADA Global, they aimed to:

  • Centralize their customer data and create Golden Customer Records to understand customer behavioral patterns, ensure better segmentation, and improve data analysis
  • Remove the dependency of running SQL queries to draw basic insights and build models
  • Delivered personalized, contextual messages through SMS, email, app push notifications, and other channels to improve conversion rates and lifetime value of customers

Unify Your Customer Data to Drive Personalized Multichannel Marketing and Customer Engagement

Real-time Customer Profiles

Use ADA Global CDP to capture behavioral data in real-time for both known and anonymous customers. Create dynamic segments for activation at scale.

Predictive Customer Analytics

Leverage actionable algorithms to create granular micro-segments. Perform look-alike and propensity analyses to drive next-best actions, and measure response with campaign and journey analytics.

Omnichannel Marketing Campaigns

Leverage machine learning algorithms, advanced analytics, and micro-segmentation tools to automatically orchestrate, test, and optimize personalized campaigns across the entire customer journey.

Personalized Customer Engagement

Leverage data to send the right promotions and content to shoppers, at an individual level. Auto-optimize and eliminate tedious manual A/B tests.
Table Of Contents
The Results
The Client
The Challenge
Unify Your Customer Data to Drive Personalized Multichannel Marketing and Customer Engagement

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Top Brands Trust Algonomy

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